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Aug. 29th, 2009 09:56 pm
libertango: (Default)
[personal profile] libertango
Upgrading to Snow Leopard does not resolve the mac snow crash issue.
(deleted comment)

Date: 2009-08-30 06:24 am (UTC)
From: [identity profile] hal-obrien.livejournal.com
So you've already seen the crash after upgrading in the last day or so?

Yes.

How often does your machine do this?

Highly variable. It can go for months without one -- this week though, it's done it twice. (Once before and once after the SL upgrade.)

Bear in mind -- I've never lost any data from it, and a power cycle clears it. It's a nuisance more than anything else. But it's a spectacular nuisance. :)

It appears to be connected to the power saving/screensaver cycle. That is, the times I've seen it happen, it's always when I come back to my desk after it's gone to sleep.

Date: 2009-08-30 06:57 am (UTC)
From: [identity profile] hal-obrien.livejournal.com
Oh, and another thing:

I know it's rare (or I can reasonably assume it). If one does a google for "mac snow crash," the top hit is my YouTube video, and a few places where I've talked about it, and... lots of Neal Stephenson fanboyism. :) If it was happening to more people, one would expect I'd have some company. But I don't.

But knowing it "hardly ever happens" is of little comfort when I'm staring at the screen as it's doing it. :)

Further, this is an artifact of any large population. Windows has an installed base of over a billion users. That means a good amount of the time, when someone has a problem, it's a problem only one person has because they've won that mini-lottery. I know, because I've been on the other end of the phone of support calls like that, when people have come up with remarkably arcane and idiosyncratic ways to use a computer.

To a degree, problems like this show the Mac platform is maturing. They finally have a big enough installed base for "one in a million" problems to hit someone you know. :)

Date: 2009-08-30 06:01 am (UTC)

Date: 2009-08-30 06:19 am (UTC)
ckd: (cpu)
From: [personal profile] ckd
Did running the RAM diagnostics overnight find anything?

Date: 2009-08-30 06:59 am (UTC)
From: [identity profile] hal-obrien.livejournal.com
I hadn't run Apple Hardware Test yet, if that's the program you're referring to. Prompted by this, I am right now. No option for an overnight test -- just "extended," which they estimate to take 1 hour plus.

Date: 2009-08-30 05:40 pm (UTC)
From: [identity profile] hal-obrien.livejournal.com
"No trouble found"

Time of testing -- 1hr, 11 mins, 1 sec

Date: 2009-08-30 06:48 pm (UTC)
ckd: (cpu)
From: [personal profile] ckd
Hmm. That it never happens when you're sitting there also argues against flaky RAM overheating.

Any external devices (USB or FireWire drives, etc) that might be causing sleep/wake problems? Can you replicate it by manually sleeping/waking?

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Hal

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