Genius Bar appt web form -- FAIL
Jan. 5th, 2010 04:13 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
libertangoSo I've been told many times from the Apple faithful about the snow crash issue, "Hey, just take it in to Apple. You're under warranty. No problem."
Since moving the Mac by the kitchen window (and thus, using the Mac more) I've been seeing snow crashes more often. So I finally went and made an appointment for the Southcenter Genius Bar for Thursday.
One of the things they have as part of the form is a Comment section. "Tell us why you're coming in." So I start writing, with a pointer to the YouTube video of the Mac snow crash, and I begin saying how I've observed it only when waking up from "sleep," and not "live" while an app is running, and...
...and suddenly the screen refreshes. Apparently I'd reached the character limit for the Comments field. Did they tell me of such a limit? No. Did it just stop and say I'd hit the limit? No. Did I have a chance to give a full report, and maybe help the poor schlub whom I'm going to be venting on come the appointment do his or her job? Nope, nope, all that would be too respectful of both the customer's time and the employee's time. Plus, when I go to Apple's site and look at "My Reservations" (as in, "My Reservations: Let me tell you them."), guess what doesn't show my comments nor a link to same? So, odds are, I'm going to end up having to explain it all again.
"Just Works My Ass."
Since moving the Mac by the kitchen window (and thus, using the Mac more) I've been seeing snow crashes more often. So I finally went and made an appointment for the Southcenter Genius Bar for Thursday.
One of the things they have as part of the form is a Comment section. "Tell us why you're coming in." So I start writing, with a pointer to the YouTube video of the Mac snow crash, and I begin saying how I've observed it only when waking up from "sleep," and not "live" while an app is running, and...
...and suddenly the screen refreshes. Apparently I'd reached the character limit for the Comments field. Did they tell me of such a limit? No. Did it just stop and say I'd hit the limit? No. Did I have a chance to give a full report, and maybe help the poor schlub whom I'm going to be venting on come the appointment do his or her job? Nope, nope, all that would be too respectful of both the customer's time and the employee's time. Plus, when I go to Apple's site and look at "My Reservations" (as in, "My Reservations: Let me tell you them."), guess what doesn't show my comments nor a link to same? So, odds are, I'm going to end up having to explain it all again.
"Just Works My Ass."
