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Incompetent programmers of the year award
Oct. 14th, 2008 02:35 pmhttp://www.pemco.com/
So I'm in the car, and I hear one of their ads for insurance. And they play up the local to the Pacific Northwest angle.
OK, I can get behind that.
So, for the last 24 hours, every time I try to get an auto rate quote, their page tells me, "Server Error in '/' Application."
This having gone on for 24 hours, I decide to be a nice guy and let them know something's wrong. I would think they'd be flooded by feedback to that effect, but since they appear so asleep at the switch, for all I know I'm the only person who's tried their form.
So I go to their contact us form, fill it out... And am told, "Please remove all punctuation except ",.-" characters."
They don't even accept apostrophes in the body of email text. So you can't even use contractions without appearing illiterate.
You know this drives me crazy.
Oh my fucking god.
Here's what I sent them, eventually, after backing, filling, and much editing:
*^*^*
Sorry for the illiterate punctuation below. Apparently, your form wont even accept apostrophes. As someone with an apostrophe in my name, that is extremely disappointing.
Every time Ive tried to get a rate quote for auto insurance from your site for the last 24 hours, I am told, quote, Server Error in slash Application. close quote.
Paren. How nice. Your form wont let me quote it verbatim. Or this comment. Again, how confidence building. Not. Close paren.
Thats an error on the server side, not on my side.
Not only do you lose business by allowing this to persist, you lose credibility, given that insurance is a business of trust.
On the other hand, it has been informative.
To your cost.
*^*^*
Pemco appears to be privately held, so I can't advise someone with the money to short them.
Pity.
So I'm in the car, and I hear one of their ads for insurance. And they play up the local to the Pacific Northwest angle.
OK, I can get behind that.
So, for the last 24 hours, every time I try to get an auto rate quote, their page tells me, "Server Error in '/' Application."
This having gone on for 24 hours, I decide to be a nice guy and let them know something's wrong. I would think they'd be flooded by feedback to that effect, but since they appear so asleep at the switch, for all I know I'm the only person who's tried their form.
So I go to their contact us form, fill it out... And am told, "Please remove all punctuation except ",.-" characters."
They don't even accept apostrophes in the body of email text. So you can't even use contractions without appearing illiterate.
You know this drives me crazy.
Oh my fucking god.
Here's what I sent them, eventually, after backing, filling, and much editing:
*^*^*
Sorry for the illiterate punctuation below. Apparently, your form wont even accept apostrophes. As someone with an apostrophe in my name, that is extremely disappointing.
Every time Ive tried to get a rate quote for auto insurance from your site for the last 24 hours, I am told, quote, Server Error in slash Application. close quote.
Paren. How nice. Your form wont let me quote it verbatim. Or this comment. Again, how confidence building. Not. Close paren.
Thats an error on the server side, not on my side.
Not only do you lose business by allowing this to persist, you lose credibility, given that insurance is a business of trust.
On the other hand, it has been informative.
To your cost.
*^*^*
Pemco appears to be privately held, so I can't advise someone with the money to short them.
Pity.
